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Supply chain – what is it?

Table of contents
Łańcuch dostaw - co to?

A supply chain is a complex system of interrelated entities, activities, information, and resources involved in the flow of a product from raw material to final delivery to the last customer. It includes manufacturers, suppliers, warehouses, shipping centers, distributors, wholesalers and retailers. The supply chain is the essence of the operation of manufacturing and trading companies, and its effective management is crucial to a company’s market success.

Logistics chain - what is it?

A logistics chain is a part of a larger supply chain that focuses on planning, implementing, and controlling the efficient flow and storage of goods, services, and related information from origin to destination to satisfy customer requirements. Elements of the supply chain (logistics) include transportation, warehousing, inventory management, packaging, and order processing.

Differences between a logistics chain and a supply chain

The primary difference between a logistics chain and a supply chain is the scope of operations. A logistics chain mainly focuses on optimizing specific segments of the flow of materials and goods within the supply chain. On the other hand, a supply chain has a more holistic approach, encompassing the overall flow from the producer to the consumer, including logistics, cooperation, and coordination between all partners.

Czynniki wpływające na efektywność działania łańcucha dostawy

Factors affecting supply chain performance

The distribution chain organizes, stores, transports, and distributes goods from the producer to the consumer. It is a critical component of the supply chain, which includes all the processes and infrastructure necessary to move a product from the point of production to the final point of sale, i.e., into the customer’s hands.

Many factors, such as unforeseen transportation delays, demand volatility, raw material price fluctuations, customs barriers, or natural disasters, can disrupt supply chain efficiency. In addition, internal factors such as inefficient business processes, forecasting errors, poor communication between departments, and insufficient IT are also important. All of these require attention and constant monitoring to ensure a smooth and adaptive supply chain.

Technologies to support supply chain management

Modern supply chain management could only exist with the support of current technologies. Enterprise Resource Planning (ERP) systems integrate all aspects of business management, including the supply chain. Cloud solutions enable flexible and scalable resource management. IoT (Internet of Things) technologies offer real-time product tracking, while advanced analytics and Big Data algorithms allow better forecasting and response to market changes. The role of automation and robotization in warehouses and using artificial intelligence to optimize logistics processes should also be noticed.

Supply chain management is, therefore, a complex but essential part of any company’s business that requires constant attention and investment in the right tools and processes. Technological advances are opening up new opportunities for efficiency, cost reduction, and improved customer satisfaction.

Supply chain strategy

This is a crucial aspect of operations management that involves planning, designing, and managing all activities related to raw materials, work-in-process inventory, finished products, and the information accompanying these flows. The supply chain strategy aims to maximize efficiency, minimize costs, and meet customer expectations.

The supply chain strategy should be flexible and adaptable to changing market conditions, enabling the company to respond quickly to new challenges and opportunities.

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B2B customer, what does it mean?

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Kim jest klient B2B

Building a solid relationship with a B2B customer is a crucial aspect of doing business that affects the longevity and success of a company. In this article, we will focus on how to develop and maintain good relationships with corporate customers.

Such a customer refers to a company or organization that buys products or services from another company for business operations. Unlike a business-to-consumer (B2C) customer, B2B transactions are not aimed directly at end consumers but at other companies that use these products or services as part of their business, production, or commercial process.

B2B customer, what does it mean?

The term “Business to Business,” often shortened to “B2B,” refers to transactions between businesses, as opposed to transactions between businesses and individual consumers (B2C – Business to Consumer). It encompasses various activities, from selling products and providing services to partnerships and collaborations to achieve mutual benefits.

B2B customer relationship

A B2B relationship refers to the interaction, communication, and overall business relationship between two or more companies. These relationships are usually long-term and are characterized by a more complex sales process and a greater emphasis on relationship and value building than the B2C model. B2B relationships often require more intensive communication, negotiation, and customized offerings.

B2B relationships can involve various interactions, from regular purchases and deliveries to joint ventures and strategic partnerships in townships where companies collaborate on multiple levels, such as technology development, collaborative market research, integrated real, or innovation creation. Mutual trust, professionalism, and clearly defined terms of cooperation are essential in these relationships.

B2B customer characteristics

A professional approach to the purchasing process primarily characterizes business customers. The decisions they make are often the result of lengthy negotiations and analysis. They seek products or services, comprehensive solutions, and long-term value.

What does the B2B customer expect?

B2B customer expectations are usually more complex than those of individual customers. They are looking for a product and a partner that will offer stability, quality, and support. This manifests in the need for customized offerings to meet individual business needs, competitive pricing, and a high level of after-sales service.

Najważniejsze oczekiwania klienta B2B

B2B customer's most important expectations

How to build a good relationship with a B2B customer?

Understanding needs: a deep knowledge of the industry and the specific requirements of the B2B customer is essential. This allows you to customize your offerings and offer solutions that best meet their needs.

Relationships with customers are based primarily on the following:

Benefits of maintaining good relationships with B2B customers

Summary

Business-to-business (B2B) customer relationship management is a complex and dynamic process that requires ongoing commitment and the right approach. If implemented with prudence and consistency, long-term investment brings significant and measurable benefits to the company. It requires an excellent knowledge of the products and services offered by the company and a deep understanding of the industry in which our customers operate and the specific needs and challenges they face.

Effective B2B customer relationship management relies on building trust and maintaining an open communication channel to respond quickly to changing customer needs and expectations. The approach must be flexible to adapt offerings to the evolving market and provide top-notch after-sales support. This adds to a solid corporate reputation, which is critical in attracting and retaining customers.

The benefits of this type of management are multidimensional. On the one hand, customer loyalty and satisfaction lead to repeat purchases and increased volume, directly increasing revenue. On the other hand, satisfied customers often become brand ambassadors, generating positive feedback and recommendations, which are invaluable in acquiring new customers. In addition, ongoing collaboration with B2B customers provides unique insights into market trends, which can lead to innovation and development of new products or services.

That’s why every step of customer relationship management must be thoughtful and focused on delivering value. This approach should be deeply rooted in the company’s corporate culture and be evident in every aspect of the business – from the sales and marketing department to after-sales service and technical support. Only then can B2B customer relationship management become a real asset to the company, bringing tangible short- and long-term benefits.

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MRP System – what it is and how it differs from ERP System

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System MRP - co to jest i czym sie różni od systemu ERP

MRP (Material Requirements Planning) and ERP (Enterprise Resource Planning) systems are vital tools that support resource management in companies. Although both software categories aim to optimize processes, there are fundamental differences between them. The choice between an MRP and an ERP system depends on the specifics of a company’s business. An MRP system focuses on efficient material planning, while ERP offers a broad spectrum of functions, integrating the entire company and supporting its growth in a dynamic business environment.

MRP systems - what are they?

An MRP system is a tool that focuses on managing the materials required for production. It analyzes the need for raw materials, components, and finished products and then plans their purchase or production. MRP supports precise warehouse management and eliminates the risk of shortages or excess materials.

ERP Systems - what are they?

ERP systems are advanced solutions that integrate different areas of a company’s operation, such as finance, human resource management, production, or logistics. It runs on a single platform, which allows for the effective exchange of information between departments.

Critical differences between ERP and MRP

Scope of functions

MRP: focuses mainly on planning and managing materials in manufacturing processes.

ERP: covers a broader range of functions, integrating the areas of finance, human resources, production, logistics, customer service, and more.

 

Application area

MRP: focuses on production management, especially in the context of material supply.

ERP: it is used throughout the enterprise, covering a variety of business processes.

 

Complexity

MRP: less complex, focused on a specific material planning function.

ERP: typically, more complex and comprehensive, supporting the company’s overall management.

Kluczowe różnice między ERP, a MRP

Advantages of using an MRP System

Advantages of Using an ERP System

When is it worth choosing an MRP system vs. when it is an ERP system?

MRP system:

ERP system:

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Application of ERP systems in logistics

Spis treści
Zastosowanie systemów ERP w logistyce

ERP (Enterprise Resource Planning) systems are vital to modern business management. In logistics, their role becomes invaluable, making it possible to optimize processes, improve coordination, and increase the efficiency of operations. In this article, we will take a deeper look at the application of ERP systems in logistics.

What is an ERP system?

An ERP system is an integrated software system that covers different areas of a company’s operations, such as finance, human resources management, production, or logistics. It runs on a single, shared database, enabling effective information exchange between departments.

Role and advantages of using ERP systems in logistics

Rola i zalety stosowania systemów ERP w logistyce

ERP system implementation - how it goes

The future of ERP technology

ERP systems are revolutionizing logistics, integrating processes, and increasing efficiency. Their role in logistics companies is becoming increasingly crucial, and prospects for future development include integration with modern technologies and further personalization. Introducing an ERP system in logistics is an investment in efficiency, precision, and competitiveness in the market.

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What is a ticketing system?

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Co to jest system ticketowy

A ticket system, also known as a ticket system or ticketing system, is a digital tool used to manage and monitor inquiries or problems reported by customers or employees. Each request is recorded as a “ticket” (ticket) and given a unique identification number to help manage and track progress in resolving the issue.

What a ticket system is best suited for – here are some key features and benefits:

How does the ticket system work?

The ticket system accepts requests through various channels, such as email, web forms, phone calls, or social media, and converts them into organized tickets. These tickets are then assigned to the appropriate employees or teams for resolution. The system allows tracking progress, communicating with the customer, and keeping a history of all activities related to a particular ticket.

Why use a ticket system in a company?

Using a ticket system in a company allows for more efficient work organization, better communication with the customer, and faster resolution of problems. These systems also enable data collection on the types and frequency of requests, which can be used to optimize processes and improve service quality.

Whether it is worth investing in a ticketing system depends on several factors, such as the size and specifics of the organization, the volume of customer requests, the availability of customer service resources, and others. Investing in a ticket system can significantly increase efficiency, customer service quality, and overall productivity for organizations that regularly receive many inquiries or requests.

Możliwość wykorzystania systemu ticketowego

Possibilities for using a ticket system

Ticket systems are used in various areas, from technical support and customer service to project management and internal company communications. They allow the effective management of complex processes, increasing transparency and control over various tasks.

Benefits of implementing a ticketing system

Implementing a ticketing system brings many benefits, including better organization of work, faster and more efficient handling of requests, and the provision of valuable analytical data. This facilitates strategic decision-making and contributes to increased customer satisfaction.

How do you implement a ticketing system in your company? Next steps.

Introducing a ticketing system requires several steps. The first is to choose the right solution tailored to your company’s needs. Next is to train employees on how to use it. It is also essential to regularly monitor and analyze the data generated by the system, which allows you to continuously optimize your processes and adapt the system to your company’s changing needs.

In summary, a ticketing system is a powerful tool that can significantly impact a company’s operational efficiency, quality of customer service, and overall productivity. Its implementation is a step towards digital transformation and can bring long-term benefits to the organization.

Who uses a ticket system - industries

Ticketing systems are widely used in various industries and sectors, as they offer a comprehensive solution for managing inquiries, problems, and tasks. Here are some examples of industries that frequently use ticket systems:

Information Technology (IT): in the IT industry, ticket systems are essential for managing support requests, managing infrastructure, and tracking software errors.

Customer service and contact centers: the customer service industry, including call centers and service centers, uses ticket systems to track customer interactions, manage inquiries and complaints, and ensure a quick and efficient response.

Software and product development: software development companies use ticket systems to track bugs, manage the product lifecycle, and collect and analyze user feedback.

Property management: in the property management industry, ticket systems help manage requests for maintenance, repairs, and other inquiries from tenants.

Education: educational institutions use ticket systems to manage student inquiries, IT support in schools and colleges, and administrative organizational tasks.

Healthcare: in the healthcare sector, ticket systems can manage patient inquiries, medical equipment support, and internal logistics.

Public and government sector: government offices and public agencies use ticket systems to manage citizen inquiries, internal communications, and coordination of various departments.

Logistics and transportation: in the logistics and transportation industry, ticket systems help manage customer inquiries, track shipments, and manage fleets.

Manufacturing: in the manufacturing sector, ticket systems manage inquiries about product quality, production processes, and technical support.

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Ticket System – Customer Service Automation

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System ticketowy - wprowadzenie do automatyzacji klienta

The ticket system and other automation tools are essential to effective customer service in a world of evolving technology. Companies that implement these solutions gain efficiency, build lasting relationships with customers, and gain a competitive advantage. Automation is a step toward modern, innovative customer service that meets the expectations of today’s consumers.

As customer expectations continue to rise in the digital age, companies are looking for modern solutions to optimize their customer service processes. One of the critical tools in this area is a ticketing system, which effectively integrates with automation to create an efficient way to manage requests and improve customer service.

Why is Automation Important in Customer Service?

Reduced response time

Customer service automation allows for instant response to tickets. The ticket system automatically assigns the request to the appropriate department, eliminating the delays associated with manual assignments.

Increased efficiency

Automation enables rapid analysis of requests and proper prioritization. This lets employees focus on the most important tasks, improving overall service efficiency.

Personalization of communication

Innovative ticketing systems use automation to personalize customer communications. By analyzing data, you can deliver customized content to customers based on their needs and previous interactions.

How do you use automation?

Jak korzystać z automatyzacji

Examples of Companies That Use Automation Effectively

Benefits of Automation in Customer Service

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Reports for Azure DevOps and add-on 7 pace Time tracker – Power BI

What is Microsoft Power Bi

More information about the application here: https://inlogica.com/en/microsoft-products/microsoft-power-bi/

An example of the use of the Power BI application at our client

The client’s organization heavily uses Scrum and Azure DevOps tool with 7 pace Time tracker add-on.

The client reported a need for automatic reporting of hours worked for recipients of their services and internal task oversight. Microsoft PowerBI turned out to be the natural choice. Ina very short period, our client received an entirely satisfactory result in the form of a flexible screen with reports.

It became extremely easy to distribute tasks and manage time.

Podgląd raportu Power Bi

Another added value was creating an automatic hour-reporting mechanism for customers. In this case, all that was needed was to use the PowerBI Report Builder tool and the Email Subscription function from the PowerBI service.

Customers received reports in real-time with information on what actions were taken and how much time it took. It also translated into easier invoicing for services rendered.

Summary

Reporting using the PowerBI tool has been rated by users as the best product on the market. It is competitive both in terms of visuals and ease of use.

Podgląd raportu Power BI

Author of the text: Marcin Piotr

https://www.linkedin.com/in/marcin-piotr-448a001/

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Meet our team of experienced Microsoft Dynamics ERP implementation specialists

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Meeting room reservations – Power Apps

What is Microsoft Power Apps
Power Apps application example

Description of the application

The application is designed to book a meeting room with just a few clicks

Data source

The application’s data source is Office 365 Outlook and Office 365 Users.

The appearance of the application

The layout of elements and colors can be fully configured according to users’ needs. You can use ready-made templates or give your styles.

Główny panel aplikacji
Main application panel

The user can edit an existing appointment or set up a new one.

Podgląd kalendarza spotkań
Meeting calendar preview

In the application, there is a calendar. After expanding the list on the left, we can select the meeting date we want to modify.

Wybieranie dany spotkania
Selecting a date for the meeting
Podgląd utworzonego spotkania
Preview of the created meeting

When you select a date, the scheduled appointments will be displayed.

Edycja spotkania
Editing a meeting

We can edit the date, time, and place once we select the meeting we are interested in.

Podgląd edytowanego spotkania
Preview of the edited meeting

Po kliknięciu przycisku pod wybraną lokalizacją spotkanie się edytuje.

Informacja o utworzeniu spotkania
The meeting edits itself when you click the button under the selected location.
Podląg spotkania
Information about the creation of the meeting

For the option to create a new meeting, we proceed similarly.

Summary

This presented application is just the tip of the iceberg of possibilities Microsoft Power Apps offers. There are many options, and the appearance and functionality of our applications depend mainly on the goals and requirements we set before creating them.

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Meet our team of experienced Microsoft Dynamics ERP implementation specialists

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Automatic data import from Excel – Power Apps

What is Microsoft Power Apps

Application of Power Apps in importing data from Excel – example

Description of the application

The application is designed to automatically import data from Excel and present it to the user in an easy-to-read form.

Source of data

The application’s data source is an Excel spreadsheet stored in the Microsoft OneDrive cloud. Example data presenting statistics of website positioning – SEO:

Tabela Excel z danymi
Excel data table

The data entered in the sheet is automatically retrieved by Power Apps. The data in the sheet must be stored as a table.

App Appearance

The layout of elements and colors can be fully configured according to users’ needs. You can use ready-made templates or give your styles.

Wygląd aplikacji Power Apps
Data preview and range selection

The user selects the date range from which to display the data. Only those in the sheet will be displayed

Navigation buttons

The application has buttons that allow the user to switch between views containing graphs of individual data

Wykres w Power Apps
Chart based on data

The view above shows a graph of the data in the indicated year by month

Summary

The presented application is only a substitute for Microsoft Power Apps’ solutions. The possibilities are endless. How our applications will be given depends primarily on the goals and requirements we set for ourselves.

Author of the text: Maksymilian Śniegocki

https://www.linkedin.com/in/maksymilian-sniegocki/

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Meet our team of experienced Microsoft Dynamics ERP implementation specialists

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Integrating Power Apps, Power BI with Microsoft Dynamics Business Central

Spis treści
Integracja Power Apps, Power Bi z Microsoft Dynamics Business Central

Today’s companies increasingly realize the crucial role of integrating different technologies into their business processes. One excellent example of synergy is the Power Apps and Power BI combination with Microsoft Dynamics Business Central. In this article, we will take a closer look at this issue, highlighting the benefits of this integration and how each of these technologies can work with Microsoft Dynamics Business Central.

Power Apps, Power BI with Microsoft Dynamics Business Central

Benefits of integrating Power Apps, Power BI with Microsoft Dynamics Business Central

Integrating Power Apps with Microsoft Dynamics Business Central

Connecting Power Apps with Microsoft Dynamics Business Central enables creating enterprise-specific applications. As a result, even without developed programming knowledge, the user interface can be customized to specific business processes, enhancing the user experience.

Integration of Power BI with Microsoft Dynamics Business Central

Integrating Power BI programs with Microsoft Dynamics Business Central allows you to use advanced data analysis features. Visualization of key performance indicators and business trends enables rapid decision-making based on sound analysis of data collected in the ERP system.

Połączenie technologi Microsoft - jakie płyną korzyści

Combining all three technologies - what are the benefits

Summary

Integrating Power Apps, Power BI with Microsoft Dynamics Business Central provides a powerful tool to support modern enterprises in effectively managing data and business processes. The benefits of this synergy include increased operational efficiency, better data analysis, customized solutions, and rapid adaptation to change. Investing in this integration can bring real benefits, strengthening a company’s position in a competitive market.