Application available for:

DevOps Helpdesk ticket handling system

A web-based application for managing customer requests. It is a simple and easy-to-use helpdesk integrated with the Microsoft DevOps Task Board (Azure Board).

This is for all teams that handle external and internal customer requests daily.

DevOps Helpdesk functionalities:

Request registration.
- Creating tickets in a form directly in the helpdesk
- Sending tickets via email.
Approving requests.
- approving requests for completion on the DevOps dashboard
- Eliminating unwanted/unauthorized (spam) tickets.
Integration with the developer work environment.
- automatic creation of a ticket for execution on the DevOps dashboard (depending on the configuration of the work item type, e.g., issue)
- The assignment of a person responsible for the implementation or assignment of work
- communication by the support team with the customer directly from their work environment in AzureBoard.
- Management of requests from the admin panel.
- list of requests (filtering all / new / approved/rejected)
- management of access to the helpdesk.
Tracking the progress of a ticket.
- adding comments, attachments, inclusion in threads of people interested in the application (adding e-mail addresses)
- real-time update of application information (status changes, budget, expenditures, comments).
Integration with e-mail.
- We are sending customers and the support team notifications, comments, and automatic notifications about changes in the submission.
Submission history.
- Access to the entire history of requests in one place.

Benefits of DevOps Helpdesk

easy to use and intuitive interface
quick start: The application is ready to go
unlimited accessibility – run the application in a web browser from anywhere and on any device with internet access
real-time customer and support team interaction
flexibility – the ability to quickly integrate with shuffleboards in other solutions (e.g., Jira) and adapt the application to more complex request-handling processes
application integrated with email, notifications to customers and support team about changes in requests