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ERP in supply chain management

ERP w zarządzaniu łańcuchem dostaw
Table of contents
ERP w zarządzaniu łańcuchem dostaw

Effective supply chain management is critical to a company’s success in today’s business environment. Enterprise Resource Planning (ERP) systems play a vital role in this process, enabling the integration of different business areas and streamlining the flow of information. In this article, we will look at the role of ERP in supply chain management, the critical functions of these systems, the benefits of using them effectively, and summarize the key findings.

ERP systems are a vital part of the IT infrastructure of many companies, enabling the integration of different business areas and improving their management. In supply chain management, ERP plays a vital role as a tool that allows comprehensive monitoring and control of all stages of delivering products or services, from suppliers to production, warehousing, and end customers.

Key functions of an ERP system in supply chain management

  • Inventory management: ERP systems allow for effective inventory management by monitoring stock levels, forecasting demand, and optimizing orders and deliveries.
  • Production planning: ERP enables production planning based on sales forecasts, raw material availability, and production capacity, allowing for efficient use of resources.
  • Process monitoring: ERP allows real-time tracking of each stage of the supply chain in real-time, allowing a quick response to potential problems and delays.
  • Integration of external partners: ERP systems enable the integration of external business partners, such as logistics service providers, facilitating cooperation and information exchange.
Korzysci z efektywnego zarządzania łańuchem dostaw przez oprogramowanie ERP

Benefits of effective supply chain management through ERP software

  • Increased efficiency - the integration of different business areas within an ERP system allows the elimination of redundant operations and excess inventory, leading to a more efficient supply chain.
  • Improved tracking and control - with ERP, it is possible to track every step in delivering products or services, enabling better control over operations and rapid response to changes in the business environment.
  • Cost optimization - ERP systems allow better cost management by optimizing inventory, increasing production efficiency, and reducing administrative costs.

Summary and conclusions

Implementing an ERP system in supply chain management brings numerous benefits to companies, improving efficiency and control and reducing operating costs. However, it is crucial to adapt the ERP system appropriately to the company’s specific operations and work closely with external business partners. Therefore, companies should think carefully about their needs and goals before implementing an ERP system for supply chain management. It is also worth noting that implementing an ERP system is a complex process requiring the involvement of management and employees at various levels of the organization.

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articles Business knowledge

New schedule for making KSeF mandatory

Nowy harmonogram wprowadzania obowiązkowego ksef
Nowy harmonogram wprowadzania obowiązkowego ksef

The Finance Ministry has completed an external audit of the National e-Invoicing System (KSeF), which revealed the need to revamp the system’s infrastructure. This step is expected to ensure the expected efficiency of the system and, consequently, the stability of economic turnover. For businesses, this means a significant postponement of the mandatory KSeF deadline.

The new timetable for introducing mandatory KSeF assumes a gradual implementation of e-Invoices.

For businesses whose turnover in 2025 exceeded PLN 200 million, KSeF will be mandatory from February 1, 2026, and the rest from April 1, 2026.

If you plan to integrate your Microsoft Dynamics AX/365 system with KSeF or are looking for a solution for NAV/Business Central, contact the experts.

Don’t delay implementing KSeF
to Microsoft Dynamics 365/AX.

We will help you effectively prepare to handle invoices
according to the new legal obligations

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articles Business knowledge

Business bottleneck – what is it?

Wąskie gardło - co to
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Wąskie gardło - co to

Bottleneck is a term often used in business operations management, which refers to a point in a production or operational process that limits the overall performance of a system. Eliminating bottlenecks is critical to improving the efficiency and competitiveness of a business.

In a business context, a bottleneck is defined as a point in a production or operational process that operates at the limit of its maximum capacity, restricting the flow of products or services. In practice, this means that despite efforts at other stages, the entire system is constrained by this essential operation or component. A bottleneck can be compared to a narrow section of a hose – although the rest of the hose is healthy and functional, this one point prevents smooth flow.

Causes of bottlenecks

The causes of bottlenecks in business processes can be varied and complex. One of the main factors is improper planning and management of resources. A company must anticipate the right amount of raw materials, materials, or personnel for a particular stage of production or service to avoid unforeseen delays and shortages. In addition, bottlenecks can result from efficient processes and proper allocation of resources. If there are no clearly defined operating procedures or resources are misused, this can overload specific points while other areas remain underutilized.

Effects of bottlenecks

The effects of bottlenecks in business processes can be very severe for a company. First and foremost, they limit productivity, causing delays in order processing, leading to customer dissatisfaction and a loss of trust in the company. In addition, bottlenecks can cause unpredictable fluctuations in deliveries, leading to financial losses, especially if it requires incurring additional costs for urgent deliveries or compensating customers. In addition, the prolonged existence of a bottleneck can negatively affect employees’ morale, who may feel frustrated by impeded work and the inability to achieve desired goals.

Rozpoznawanie i identyfikacja wąskich gardeł

Recognizing and identifying bottlenecks

Recognizing and identifying bottlenecks requires a systematic approach and analysis of business processes. It is essential to thoroughly assess each stage of production or operations to determine potential flow-limiting points. This can be achieved through observation, data analysis, and consultation with employees at various levels of the organization.

Using ERP technologies to identify bottlenecks

ERP (Enterprise Resource Planning) technologies can be beneficial in identifying bottlenecks in business processes. ERP systems allow you to collect, analyze, and visualize data from different areas of your business. This makes it easier to identify problem areas and bottlenecks.

Using the reporting and analysis functions available in ERP systems, managers can track the performance of individual processes, monitor performance indicators, and identify areas needing optimization. In addition, ERP technologies enable the automation of many tasks, which can help eliminate unnecessary delays and errors in business processes.

Bottlenecks pose severe challenges to business operations but, at the same time, open up opportunities for process improvements and optimization. A key element is the systematic analysis, identification, and elimination of causes that limit the flow of products or services. Technology, such as ERP systems, can significantly facilitate this process by enabling better data analysis and business performance monitoring. Eliminating bottlenecks leads to a more efficient and competitive business in the marketplace. Effective supply chain management, based on innovative technologies and collaboration between partners, is becoming a strategic tool for companies seeking competitive advantage.

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articles Business knowledge

Supply chain – what is it?

Łańcuch dostaw - co to?
Table of contents
Łańcuch dostaw - co to?

A supply chain is a complex system of interrelated entities, activities, information, and resources involved in the flow of a product from raw material to final delivery to the last customer. It includes manufacturers, suppliers, warehouses, shipping centers, distributors, wholesalers and retailers. The supply chain is the essence of the operation of manufacturing and trading companies, and its effective management is crucial to a company’s market success.

Logistics chain - what is it?

A logistics chain is a part of a larger supply chain that focuses on planning, implementing, and controlling the efficient flow and storage of goods, services, and related information from origin to destination to satisfy customer requirements. Elements of the supply chain (logistics) include transportation, warehousing, inventory management, packaging, and order processing.

Differences between a logistics chain and a supply chain

The primary difference between a logistics chain and a supply chain is the scope of operations. A logistics chain mainly focuses on optimizing specific segments of the flow of materials and goods within the supply chain. On the other hand, a supply chain has a more holistic approach, encompassing the overall flow from the producer to the consumer, including logistics, cooperation, and coordination between all partners.

Czynniki wpływające na efektywność działania łańcucha dostawy

Factors affecting supply chain performance

The distribution chain organizes, stores, transports, and distributes goods from the producer to the consumer. It is a critical component of the supply chain, which includes all the processes and infrastructure necessary to move a product from the point of production to the final point of sale, i.e., into the customer’s hands.

Many factors, such as unforeseen transportation delays, demand volatility, raw material price fluctuations, customs barriers, or natural disasters, can disrupt supply chain efficiency. In addition, internal factors such as inefficient business processes, forecasting errors, poor communication between departments, and insufficient IT are also important. All of these require attention and constant monitoring to ensure a smooth and adaptive supply chain.

Technologies to support supply chain management

Modern supply chain management could only exist with the support of current technologies. Enterprise Resource Planning (ERP) systems integrate all aspects of business management, including the supply chain. Cloud solutions enable flexible and scalable resource management. IoT (Internet of Things) technologies offer real-time product tracking, while advanced analytics and Big Data algorithms allow better forecasting and response to market changes. The role of automation and robotization in warehouses and using artificial intelligence to optimize logistics processes should also be noticed.

Supply chain management is, therefore, a complex but essential part of any company’s business that requires constant attention and investment in the right tools and processes. Technological advances are opening up new opportunities for efficiency, cost reduction, and improved customer satisfaction.

Supply chain strategy

This is a crucial aspect of operations management that involves planning, designing, and managing all activities related to raw materials, work-in-process inventory, finished products, and the information accompanying these flows. The supply chain strategy aims to maximize efficiency, minimize costs, and meet customer expectations.

The supply chain strategy should be flexible and adaptable to changing market conditions, enabling the company to respond quickly to new challenges and opportunities.

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articles Business knowledge

B2B customer, what does it mean?

Kim jest klient B2B
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Kim jest klient B2B

Building a solid relationship with a B2B customer is a crucial aspect of doing business that affects the longevity and success of a company. In this article, we will focus on how to develop and maintain good relationships with corporate customers.

Such a customer refers to a company or organization that buys products or services from another company for business operations. Unlike a business-to-consumer (B2C) customer, B2B transactions are not aimed directly at end consumers but at other companies that use these products or services as part of their business, production, or commercial process.

B2B customer, what does it mean?

The term “Business to Business,” often shortened to “B2B,” refers to transactions between businesses, as opposed to transactions between businesses and individual consumers (B2C – Business to Consumer). It encompasses various activities, from selling products and providing services to partnerships and collaborations to achieve mutual benefits.

B2B customer relationship

A B2B relationship refers to the interaction, communication, and overall business relationship between two or more companies. These relationships are usually long-term and are characterized by a more complex sales process and a greater emphasis on relationship and value building than the B2C model. B2B relationships often require more intensive communication, negotiation, and customized offerings.

B2B relationships can involve various interactions, from regular purchases and deliveries to joint ventures and strategic partnerships in townships where companies collaborate on multiple levels, such as technology development, collaborative market research, integrated real, or innovation creation. Mutual trust, professionalism, and clearly defined terms of cooperation are essential in these relationships.

B2B customer characteristics

A professional approach to the purchasing process primarily characterizes business customers. The decisions they make are often the result of lengthy negotiations and analysis. They seek products or services, comprehensive solutions, and long-term value.

What does the B2B customer expect?

B2B customer expectations are usually more complex than those of individual customers. They are looking for a product and a partner that will offer stability, quality, and support. This manifests in the need for customized offerings to meet individual business needs, competitive pricing, and a high level of after-sales service.

Najważniejsze oczekiwania klienta B2B

B2B customer's most important expectations

  • Customized approach: the B2B customer expects to be treated uniquely and for the supplier to understand the specifics of their business.
  • Quality: in light of long-term consequences, the quality of products and services is a priority for the B2B customer.
  • Cooperation: the B2B customer is looking more for a vendor than a cooperation partner.
  • Transparency: clear terms of cooperation and honesty are essential for building trust.

How to build a good relationship with a B2B customer?

Understanding needs: a deep knowledge of the industry and the specific requirements of the B2B customer is essential. This allows you to customize your offerings and offer solutions that best meet their needs.

Relationships with customers are based primarily on the following:

  • Communication: regular and clear communication is the basis for practical cooperation. The interaction should be two-way, allowing you to provide information, listen, and respond to feedback.
  • Building trust: long-term relationships are based on trust, built through consistency, reliability, and honesty in business.
  • Adaptation: the business world is dynamic, so flexibility and willingness to adapt to changing customer needs are invaluable.
  • After-sales support: what happens after the sale often determines customer loyalty. Reliable technical support and quick response to any problems are critical.

Benefits of maintaining good relationships with B2B customers

  • Greater loyalty: satisfied customers are loyal, which translates into long-term cooperation.
  • Better profitability: good relationships can lead to repeat purchases and larger orders.
  • Valuable feedback: B2B customers often offer constructive feedback that can help improve products and services.
  • Reputation growth: positive customer experiences create a brand and attract new customers.
  • Business development: stable business relationships often open new market opportunities.

Summary

Business-to-business (B2B) customer relationship management is a complex and dynamic process that requires ongoing commitment and the right approach. If implemented with prudence and consistency, long-term investment brings significant and measurable benefits to the company. It requires an excellent knowledge of the products and services offered by the company and a deep understanding of the industry in which our customers operate and the specific needs and challenges they face.

Effective B2B customer relationship management relies on building trust and maintaining an open communication channel to respond quickly to changing customer needs and expectations. The approach must be flexible to adapt offerings to the evolving market and provide top-notch after-sales support. This adds to a solid corporate reputation, which is critical in attracting and retaining customers.

The benefits of this type of management are multidimensional. On the one hand, customer loyalty and satisfaction lead to repeat purchases and increased volume, directly increasing revenue. On the other hand, satisfied customers often become brand ambassadors, generating positive feedback and recommendations, which are invaluable in acquiring new customers. In addition, ongoing collaboration with B2B customers provides unique insights into market trends, which can lead to innovation and development of new products or services.

That’s why every step of customer relationship management must be thoughtful and focused on delivering value. This approach should be deeply rooted in the company’s corporate culture and be evident in every aspect of the business – from the sales and marketing department to after-sales service and technical support. Only then can B2B customer relationship management become a real asset to the company, bringing tangible short- and long-term benefits.

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articles Business knowledge

MRP System – what it is and how it differs from ERP System

System MRP - co to jest i czym sie różni od systemu ERP
Table of contents
System MRP - co to jest i czym sie różni od systemu ERP

MRP (Material Requirements Planning) and ERP (Enterprise Resource Planning) systems are vital tools that support resource management in companies. Although both software categories aim to optimize processes, there are fundamental differences between them. The choice between an MRP and an ERP system depends on the specifics of a company’s business. An MRP system focuses on efficient material planning, while ERP offers a broad spectrum of functions, integrating the entire company and supporting its growth in a dynamic business environment.

MRP systems - what are they?

An MRP system is a tool that focuses on managing the materials required for production. It analyzes the need for raw materials, components, and finished products and then plans their purchase or production. MRP supports precise warehouse management and eliminates the risk of shortages or excess materials.

ERP Systems - what are they?

ERP systems are advanced solutions that integrate different areas of a company’s operation, such as finance, human resource management, production, or logistics. It runs on a single platform, which allows for the effective exchange of information between departments.

ERP System, what is it?
The use of an ERP system enables effective management of company resources, automating and simplifying many business processes.

Critical differences between ERP and MRP

Scope of functions

MRP: focuses mainly on planning and managing materials in manufacturing processes.

ERP: covers a broader range of functions, integrating the areas of finance, human resources, production, logistics, customer service, and more.

 

Application area

MRP: focuses on production management, especially in the context of material supply.

ERP: it is used throughout the enterprise, covering a variety of business processes.

 

Complexity

MRP: less complex, focused on a specific material planning function.

ERP: typically, more complex and comprehensive, supporting the company’s overall management.

Kluczowe różnice między ERP, a MRP

Advantages of using an MRP System

  • Inventory optimization: an MRP system allows you to determine material needs accurately, minimizing the risk of shortages or excesses in the warehouse.
  • Production planning: by analyzing the need for raw materials, MRP enables efficient production planning, eliminating delays.
  • Increased efficiency: a less complex MRP structure focuses on specific tasks, which can speed up planning processes.

Advantages of Using an ERP System

  • Process integration: ERP integrates all areas of a company's operations, eliminating information isolation and fostering synergy within the company.
  • Fuller visibility: ERP provides complete visibility of all processes with a unified database, making strategic decision-making easier.
  • Scalability: an ERP system tends to be more flexible and more easily adaptable to a company's growing needs.

When is it worth choosing an MRP system vs. when it is an ERP system?

MRP system:

  • when the main challenge is managing materials and production.
  • for companies that want to focus on efficient inventory planning.

ERP system:

  • when a company needs comprehensive inventory management at multiple levels.
  • a comprehensive solution is needed to manage all aspects of the company.
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articles Business knowledge

Application of ERP systems in logistics

Zastosowanie systemów ERP w logistyce
Spis treści
Zastosowanie systemów ERP w logistyce

ERP (Enterprise Resource Planning) systems are vital to modern business management. In logistics, their role becomes invaluable, making it possible to optimize processes, improve coordination, and increase the efficiency of operations. In this article, we will take a deeper look at the application of ERP systems in logistics.

What is an ERP system?

An ERP system is an integrated software system that covers different areas of a company’s operations, such as finance, human resources management, production, or logistics. It runs on a single, shared database, enabling effective information exchange between departments.

ERP System, what is it?
The use of an ERP system enables effective management of company resources, automating and simplifying many business processes.

Role and advantages of using ERP systems in logistics

  • Automation of processes

    ERP systems in logistics enable the automation of many logistics processes, such as warehouse management, shipment tracking, and route planning. This allows companies to achieve significant savings in time and resources.
  • Efficient inventory management

    Integrating data on inventory, orders, and deliveries into a single system allows for more precise forecasting of needs, minimizing the risk of shortages or excesses.
  • Optimization of delivery processes

    An ERP system in logistics enables close monitoring of routes, transportation management, and effective delivery planning. This translates into minimizing transportation-related costs and reducing delivery times.
  • Improved communication in the supply chain

    With ERP systems, information about orders, deliveries, and inventory is available in real-time, eliminating communication errors and increasing transparency in the supply chain.
  • Gain competitive advantage

    Combining automation, precise resource management, and operational efficiency means logistics companies using ERP systems gain time and cost savings and build a solid foundation for competitive advantage in today's dynamic market environment.
Rola i zalety stosowania systemów ERP w logistyce

ERP system implementation - how it goes

  • Analysis of the company's needs: the first step is a thorough analysis of the company's logistics processes and identification of areas where an ERP system can bring the most benefit.
  • Selection of a suitable ERP system: next comes the selection of an appropriate ERP system that best meets the company's requirements. It's best to choose solutions tailored to the logistics industry.
  • Team preparation and training: it is crucial that the team is adequately prepared for the system implementation and that training is conducted so that employees can effectively use the new tool.
  • Testing and implementation: before full implementation, it is necessary to test the system to identify and eliminate possible errors. Implementation is done gradually, minimizing disruption to the company's daily operations.

The future of ERP technology

  • Integration with modern technologies

    The future of ERP technology in logistics is integration with modern solutions, such as artificial intelligence, the Internet of Things (IoT), and big data analytics. This will allow for even more precise forecasting and efficient management of logistics processes.
  • Cloud computing

    More and more ERP systems are moving to the cloud, allowing flexibility, ease of scaling, and access to data from anywhere, which is essential in a dynamic logistics environment.
  • Personalization and mobility

    The future of ERP technology also includes the development of personalization of systems tailored to the individual needs of companies. Mobility is becoming a key element, allowing employees to access logistics data in the field.

ERP systems are revolutionizing logistics, integrating processes, and increasing efficiency. Their role in logistics companies is becoming increasingly crucial, and prospects for future development include integration with modern technologies and further personalization. Introducing an ERP system in logistics is an investment in efficiency, precision, and competitiveness in the market.

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articles Business knowledge

What is a ticketing system?

Co to jest system ticketowy
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Co to jest system ticketowy

A ticket system, also known as a ticket system or ticketing system, is a digital tool used to manage and monitor inquiries or problems reported by customers or employees. Each request is recorded as a “ticket” (ticket) and given a unique identification number to help manage and track progress in resolving the issue.

What a ticket system is best suited for – here are some key features and benefits:

  • allows for central collection and organization of tickets, making them easier to track and manage. Each ticket is given a unique identification number, making it easy to find and track progress.
  • contributes to faster and more efficient customer service by structuring the process of resolving issues and responding to inquiries.
  • enables prioritization of requests and can offer automation features, such as assigning requests to the appropriate staff or sending automated responses.
  • provides the ability to record and analyze data to create reports on types of requests, response times, effectiveness of problem resolution, etc.
  • facilitates internal communication and cooperation between departments and employees, instrumental in large organizations.
  • enables monitoring of service quality and identification of areas for improvement.
  • each request and its associated actions are recorded, making the creation of a case valuable history for future reference.
  • can handle incoming requests through various channels, such as email, phone calls, social media, etc.

How does the ticket system work?

The ticket system accepts requests through various channels, such as email, web forms, phone calls, or social media, and converts them into organized tickets. These tickets are then assigned to the appropriate employees or teams for resolution. The system allows tracking progress, communicating with the customer, and keeping a history of all activities related to a particular ticket.

Why use a ticket system in a company?

Using a ticket system in a company allows for more efficient work organization, better communication with the customer, and faster resolution of problems. These systems also enable data collection on the types and frequency of requests, which can be used to optimize processes and improve service quality.

Whether it is worth investing in a ticketing system depends on several factors, such as the size and specifics of the organization, the volume of customer requests, the availability of customer service resources, and others. Investing in a ticket system can significantly increase efficiency, customer service quality, and overall productivity for organizations that regularly receive many inquiries or requests.

Możliwość wykorzystania systemu ticketowego

Possibilities for using a ticket system

Ticket systems are used in various areas, from technical support and customer service to project management and internal company communications. They allow the effective management of complex processes, increasing transparency and control over various tasks.

Benefits of implementing a ticketing system

Implementing a ticketing system brings many benefits, including better organization of work, faster and more efficient handling of requests, and the provision of valuable analytical data. This facilitates strategic decision-making and contributes to increased customer satisfaction.

How do you implement a ticketing system in your company? Next steps.

Introducing a ticketing system requires several steps. The first is to choose the right solution tailored to your company’s needs. Next is to train employees on how to use it. It is also essential to regularly monitor and analyze the data generated by the system, which allows you to continuously optimize your processes and adapt the system to your company’s changing needs.

In summary, a ticketing system is a powerful tool that can significantly impact a company’s operational efficiency, quality of customer service, and overall productivity. Its implementation is a step towards digital transformation and can bring long-term benefits to the organization.

Who uses a ticket system - industries

Ticketing systems are widely used in various industries and sectors, as they offer a comprehensive solution for managing inquiries, problems, and tasks. Here are some examples of industries that frequently use ticket systems:

Information Technology (IT): in the IT industry, ticket systems are essential for managing support requests, managing infrastructure, and tracking software errors.

Customer service and contact centers: the customer service industry, including call centers and service centers, uses ticket systems to track customer interactions, manage inquiries and complaints, and ensure a quick and efficient response.

Software and product development: software development companies use ticket systems to track bugs, manage the product lifecycle, and collect and analyze user feedback.

Property management: in the property management industry, ticket systems help manage requests for maintenance, repairs, and other inquiries from tenants.

Education: educational institutions use ticket systems to manage student inquiries, IT support in schools and colleges, and administrative organizational tasks.

Healthcare: in the healthcare sector, ticket systems can manage patient inquiries, medical equipment support, and internal logistics.

Public and government sector: government offices and public agencies use ticket systems to manage citizen inquiries, internal communications, and coordination of various departments.

Logistics and transportation: in the logistics and transportation industry, ticket systems help manage customer inquiries, track shipments, and manage fleets.

Manufacturing: in the manufacturing sector, ticket systems manage inquiries about product quality, production processes, and technical support.

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articles Business knowledge

Ticket System – Customer Service Automation

System ticketowy - wprowadzenie do automatyzacji klienta
Spis treści
System ticketowy - wprowadzenie do automatyzacji klienta

The ticket system and other automation tools are essential to effective customer service in a world of evolving technology. Companies that implement these solutions gain efficiency, build lasting relationships with customers, and gain a competitive advantage. Automation is a step toward modern, innovative customer service that meets the expectations of today’s consumers.

As customer expectations continue to rise in the digital age, companies are looking for modern solutions to optimize their customer service processes. One of the critical tools in this area is a ticketing system, which effectively integrates with automation to create an efficient way to manage requests and improve customer service.

Why is Automation Important in Customer Service?

Reduced response time

Customer service automation allows for instant response to tickets. The ticket system automatically assigns the request to the appropriate department, eliminating the delays associated with manual assignments.

Increased efficiency

Automation enables rapid analysis of requests and proper prioritization. This lets employees focus on the most important tasks, improving overall service efficiency.

Personalization of communication

Innovative ticketing systems use automation to personalize customer communications. By analyzing data, you can deliver customized content to customers based on their needs and previous interactions.

How do you use automation?

  • Ticket systems record requests and automatically assign them to the appropriate departments or employees. This mechanism is based on set rules and priorities, speeding up the ticket response. The customer does not have to wait for the manual assignment of a case - the system immediately identifies the right specialist
  • Automatic email responses allow the customer to be quickly informed of the receipt of the request and to know how long it will take to resolve the issue. - Notifications and updates, with the help of which the company can automatically inform the customer about the progress of their request. Self-notifications of a status change, stage, or problem resolution keep the customer updated, contributing to increased satisfaction with the service.
  • Notifications and updates, with the help of which the company can automatically inform the customer about the progress of their request. Self-notifications of a status change, stage, or problem resolution keep the customer updated, contributing to increased satisfaction with the service.
  • Chatbots are artificial intelligence-based tools that automatically answer frequently asked questions, redirect to the correct department, or collect basic information from the customer.
  • Self-description of knowledge bases and their development is covered in customer service automation. Using machine learning algorithms, Ticketing systems can independently identify recurring questions and offer ready answers. This reduces response time and supports service staff in providing consistent and precise information.
Jak korzystać z automatyzacji

Examples of Companies That Use Automation Effectively

  • Amazon uses advanced systems to automatically identify requests and quickly resolve order problems without involving employees in every process step.
  • Spotify uses intelligent algorithms to automatically suggest new songs to users, adapting to their music preferences
  • Allegro uses chatbots to quickly resolve users' most common questions, enabling real-time customer service.

Benefits of Automation in Customer Service

  • Increased customer satisfaction
    Quick response, personalized communication, and practical problem-solving translate into satisfied customers.
  • Saving time and resources
    Automation eliminates the need to perform routine tasks manually, allowing employees to focus on more complex issues.
  • Improved company reputation
    Efficient customer service, aided by automation, builds a positive image of the company, gaining a reputation as a provider of innovative and effective services.
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Reports for Azure DevOps and add-on 7 pace Time tracker – Power BI

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What is Microsoft Power Bi

More information about the application here: https://inlogica.com/en/microsoft-products/microsoft-power-bi/

An example of the use of the Power BI application at our client

The client’s organization heavily uses Scrum and Azure DevOps tool with 7 pace Time tracker add-on.

The client reported a need for automatic reporting of hours worked for recipients of their services and internal task oversight. Microsoft PowerBI turned out to be the natural choice. Ina very short period, our client received an entirely satisfactory result in the form of a flexible screen with reports.

It became extremely easy to distribute tasks and manage time.

Podgląd raportu Power Bi

Another added value was creating an automatic hour-reporting mechanism for customers. In this case, all that was needed was to use the PowerBI Report Builder tool and the Email Subscription function from the PowerBI service.

Customers received reports in real-time with information on what actions were taken and how much time it took. It also translated into easier invoicing for services rendered.

Summary

Reporting using the PowerBI tool has been rated by users as the best product on the market. It is competitive both in terms of visuals and ease of use.

Podgląd raportu Power BI

Author of the text: Marcin Piotr

https://www.linkedin.com/in/marcin-piotr-448a001/

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